U.S. Citizenship and Immigration Services (USCIS) is launching several new online tools designed to facilitate efficiency and provide better access to the agency for people with pending immigration matters.  The USCIS customer service digital tools include the following:

• Text Ahead Feature – Applicants will have the ability to opt-in to the text back feature from USCIS on an escalated service request after calling the 1-800 Contact Center number or through the online Ask Emma function (available on the USCIS website).
• Online Appointment Request Form – USCIS is launching a new online appointment request feature that is designed to provide more flexibility and certainty for applicants needing specific types of appointments, including ADIT Stamps, Emergency Advance Parole (EAP), or Immigration Judge Grants.
• Online Change of Address Function – To access this feature, applicants or attorneys must use their myUSCIS account. The new online Change of Address function will update all systems within USCIS, for each receipt number provided in real time.
• Online Biometrics Rescheduling – Per USCIS, the online function to request a new biometrics appointment date can be used only two times. The system will ask customers to select a reason for the reschedule request, the current appointment date and time, the customer’s date of birth, and ASC location. This tool cannot be used for rescheduling missed biometrics appointments, however.

If you have questions about how to access or use the new USCIS digital tools, contact a CYA attorney today!